Humanization of the treatment process and clinical communication between patients and medical staff during the COVID-19 pandemic (EBOOK)

This report is based on research conducted under a grant from Poland’s Medical Research Agency, carried out at the University of Warsaw from May 2021 to June 2023. Preliminary findings were presented at the First Congress on the Humanization of Medicine held at the University of Warsaw in June 2022, organized by the Polish Ministry of Health, the Medical Research Agency, and the University of Warsaw.

The survey results presented herein concern four different groups of healthcare employees (physicians, nurses, paramedics, and representatives of other medical and non-medical professions) working at 114 health care units located across the country, a sample of patients at the same medical units, as well as a separate population-based sample of patients from across Poland (individuals who had received medical treatment in the last 24 months).

The publication is licensed under the Creative Commons Attribution-Share Alike 3.0 Poland license (CC BY 3.0 PL) (full license available at: https://creativecommons.org/licenses/by/3.0/legalcode).

The work reported in this book is based on research material that is impressively extensive. It analyzes the results of surveys of adult Poles receiving healthcare services (two samples) and also a survey of representatives of different categories of medical professions: doctors, nurses, paramedics and others. Some surveys were performed twice. This makes it possible to make a number of comparisons, and thus take into account the different experiences and perspectives of the various parties involved in the treatment process. Such extensive research findings are of great value, presenting a lot of relevant information for medical practice, and it will probably underlie many more important studies in the future.
From a review by Prof. Antonina Ostrowska